GPS Technical support division does more than just answer technical questions: It creates value for our clients.
Each internal team focuses on its core competencies, creating one-to-one experience with each encounter that increases customer satisfaction, customer knowledge and sales.
GPS Staff are trained to empathize with customers and follow the defined process, developed jointly to our clients. Changes to your programs are handled through training, our proprietary online applications, support documentations and GPS internal help desk. We also use “Mystery calling” during idle times to familiarize our representatives with significant changes tou your programs.
Knowledge updates are done real time, an intranet site with walkthroughs, memos, online training updates, web training and testing. GPS tech support representatives also use a comprehensive knowledge base to track previous customer encounters. Each time a technical problem arises, the knowledge base is searched for solution.
If a solution isn’t already in the knowledge base, the problem is recorded. When the solution is found, we than record this solution for future use. This Knowledge base offers limited information to technical representatives, enabling them to find a solution quickly and reducing call times.
For Further information on our technical support services please contact GPS via our contact tab.
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