Who We Are
GP Solutions prides itself on quality care, and understands the importance of meeting geographical standards for every client. What began as a customer care centre has evolved into a multi-division company, offering complete and innovative communication solutions for all businesses.
At GP Solutions, we are focused on addressing business needs and demands. Some focus key points are cost effectiveness, productivity, maximum office space flexibility and bringing back the understanding of what quality care brings to a business. GP Solutions seeks to reduce costs for businesses all the while consistently maintaining superior service levels for the business.
GP Solutions is proudly partnered with one of the fastest growing IT companies in North America. We have over 80 highly qualified technical experts that are available to meet and support any technical requirement of any client.
GP Solutions’ Board of Directors have a combined 37 years of award winning customer care and sales experience, and takes pride in building a perfect solution for each and every client. Under the Board of Directors there is an excellent and qualified management team who work closely with the Board of Directors to help improve the level of service everyday at GP Solutions. With our employee engagement practices, we motivate and provide the necessary feedback that has helped create a tremendous workforce who continuously provides the top of the level quality service that a business deserves.
Jointly we create an unbeatable partnership that transforms every one of our customer interactions into a rich, meaningful brand experience that builds long-term loyalty and value. Simply said, it’s this commitment to providing superior contact centre solutions for our clients that earns us the right to do business with them every day. Now, let us show you how we can create a clear advantage for your organization.
What We Do
At GP Solutions, we deliver a solution with the precision your business requires. When our clients say they need to grow revenue, maximize profitability with both customers and prospects, breaking into new market/ products and even recover more debt, we act accordingly and provide your business with the services that are amazingly cost effective for your business.
We deploy a full array of tools to manage these interactions, strengthen your customer relations and provide actionable data that can influence your marketing and business strategies, including:
- Quality customer care
- Sales and order management
- Market research
- Product recalls and critical events
- In house collections
- All IVR solutions
- Appointment setting
- Voicemail services
- Email support
- Help desk capability
- Live web support
- Outbound/inbound quality assurance
At GP Solutions, the most important asset is our employees. With our recruitment process, we ensure that only the most qualified individuals are hired. With continuous and on-going training for our employees, we ensure that our agents are fully capable to provide the upmost quality service.
In our industry there is technical leadership, thought leadership and market place leadership. Each leadership is achieved by understanding that business is a service business built upon the satisfaction of the client. It is leadership by serving, it is leadership by caring, it is leadership by motivating, it is leadership by integrity and it is leadership by commitment.
We do all this because we understand the high expectations of true leaders. We understand that if we aspire to lead in the creation of the successful contact centre office environment, we constantly have to demonstrate the intelligence, capabilities and standards to address each of your demands. Your demands of today- and tomorrow.
That is the true meaning of leadership.